Privacy Policy

Last updated: August 2025

KLINIK PERGIGIAN DIAMOND DENTAL SETIA ALAM (“we”, “our”, “the Clinic”) is committed to protecting your personal data and medical information in accordance with the Personal Data Protection Act 2010 (PDPA) and guidelines under the Ministry of Health Malaysia (KKM).

1. Information We Collect

We may collect personal data directly from you when you:

  • Make an appointment via phone, WhatsApp, or online form
  • Visit our clinic for consultation or treatment
  • Subscribe to our marketing campaigns, promotions, or social media updates

The information collected may include:

  • Name, NRIC/Passport number, contact details
  • Medical and dental history
  • Treatment records, prescriptions, and X-rays
  • Payment and billing details

2. How We Use Your Information

Your data may be used for the following purposes:

  • To provide safe and effective dental treatment
  • To manage and confirm your appointments
  • To communicate regarding your treatment plan and follow-ups
  • To process billing and insurance claims (if applicable)
  • To send important clinic updates, promotions, or health-related reminders (with your consent)

3. Confidentiality of Medical Records

All medical and dental records are strictly confidential and will not be disclosed to any third party without your consent, except when required by:

  • The Ministry of Health Malaysia (KKM)
  • Court orders or other legal obligations
  • Insurance or panel provider requirements (with your prior consent)

4. Digital Platforms & Cookies

  • Our website may use cookies to improve browsing experience and monitor traffic.
  • WhatsApp communication is end-to-end encrypted; however, patients are advised not to share sensitive information beyond appointment booking and inquiries.
  • Google services (Maps, Ads, Analytics) may track anonymous usage data for performance and marketing purposes.

5. Patient Rights

Under PDPA, you have the right to:

  • Access and request a copy of your personal data
  • Correct or update your information
  • Withdraw consent for marketing communications
  • Request deletion of your records (subject to MOH retention requirements)

6. Data Security

We implement strict security measures to protect your personal data, including:

  • Restricted access to patient records
  • Secure digital storage with password protection
  • Physical safeguards for paper records

7. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

KLINIK PERGIGIAN DIAMOND DENTAL SETIA ALAM
NO. VE-G-09 VBIZ, Ground Floor,
Jalan Setia Murni U13/51, Seksyen U13,
Setia Alam, 40170 Shah Alam, Selangor

📞 010-969 6269
📧 info@diamond-dental.my